Original Research Article | OPEN ACCESS
Older adults’ satisfaction with pharmaceutical care in an out-patient pharmacy of a Nigerian teaching hospital

Uchenna IH Eze1 , Winifred A Ojieabu1, Michael SC Eze2

1Department of Clinical Pharmacy and Biopharmacy, Faculty of Pharmacy, Olabisi Onabanjo University, Sagamu Campus, Sagamu, Ogun State, Nigeria; 2Mic Elliot Pharmacy, No. 1 Abiola Keazor Akute, Ogun State, Nigeria.

For correspondence:-  Uchenna Eze   Email: ifyeze3000@gmail.com   Tel:+23407060627667

Published: 29 December 2018

Citation: Eze UI, Ojieabu WA, Eze MS. Older adults’ satisfaction with pharmaceutical care in an out-patient pharmacy of a Nigerian teaching hospital. J Sci Pract Pharm 2018; 5(2):240-248 doi:

© 2018 The authors.
This is an Open Access article that uses a funding model which does not charge readers or their institutions for access and distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4.0) and the Budapest Open Access Initiative (http://www.budapestopenaccessinitiative.org/read), which permit unrestricted use, distribution, and reproduction in any medium, provided the original work is properly credited..

Abstract

Purpose: To evaluate older adults’ level of satisfaction with pharmaceutical care and to identify associated factors.

Methods: A cross sectional survey was conducted among 200 older adults attending the Pharmacy unit of the Consultant Outpatient Department, Olabisi Onabanjo University Teaching Hospital (OOUTH) Sagamu for 4 weeks. A 26- item questionnaire addressing the socio-demographic characteristics and satisfaction variables on a 5-point Likert scale of excellent (5) very good (4) good (3) fair (2) and poor (1) with a range of 20-100 score was utilized. Using IBM SPSS version 20, unpaired t-test and one-way ANOVA were done for further analysis and significant P - value was set at < 0.05.

Results: Response rate was 83.5% and reliability of   the questionnaire was 0.842. Most respondents were females 91(54.5%) ranging from 60-69 years 84(50.3%) and married 131(78.4%). Overall satisfaction score was 66.34±16.09. Patients were most and least satisfied with ‘The privacy of conversations with the Pharmacist’ 81.4±16.8 and ‘The availability of the pharmacist to answer your questions” 55 ±23.8 respectively. No significant association was found between demographic variables and satisfaction levels.

Conclusion: Overall satisfaction score with pharmaceutical care was good and there was no significant association with socio-demographic variables.

 

 

 

Keywords: Pharmaceutical Care, satisfaction, out-patient, hospital, Nigeria


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