Uchenna IH Eze1
,
Winifred A Ojieabu1,
Michael SC Eze2
For correspondence:- Uchenna Eze Email: ifyeze3000@gmail.com Tel: +23407060627667
Published: 29 December 2018
Citation: Eze UI, Ojieabu WA, Eze MS. Older adults’ satisfaction with pharmaceutical care in an out-patient pharmacy of a Nigerian teaching hospital. J Sci Pract Pharm 2018; 5(2):240-248 doi: 10.47227/jsppharm.v5i2.2
© 2018 The author(s).
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Purpose: To evaluate older adults’ level of satisfaction with pharmaceutical care and to identify associated factors. Methods: A cross sectional survey was conducted among 200 older adults attending the Pharmacy unit of the Consultant Outpatient Department, Olabisi Onabanjo University Teaching Hospital (OOUTH) Sagamu for 4 weeks. A 26- item questionnaire addressing the socio-demographic characteristics and satisfaction variables on a 5-point Likert scale of excellent (5) very good (4) good (3) fair (2) and poor (1) with a range of 20-100 score was utilized. Using IBM SPSS version 20, unpaired t-test and one-way ANOVA were done for further analysis and significant P - value was set at < 0.05. Results: Response rate was 83.5% and reliability of the questionnaire was 0.842. Most respondents were females 91(54.5%) ranging from 60-69 years 84(50.3%) and married 131(78.4%). Overall satisfaction score was 66.34±16.09. Patients were most and least satisfied with ‘The privacy of conversations with the Pharmacist’ 81.4±16.8 and ‘The availability of the pharmacist to answer your questions” 55 ±23.8 respectively. No significant association was found between demographic variables and satisfaction levels. Conclusion: Overall satisfaction score with pharmaceutical care was good and there was no significant association with socio-demographic variables.
